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*CRABAPPLE SALON*
*HOLLY SPRINGS SALON*
*CRABAPPLE SALON*
*WINDWARD SALON*
*HOLLY SPRINGS SALON*
*CRABAPPLE SALON*
*HOLLY SPRINGS SALON*
*HOLLY SPRINGS SALON*
*HOLLY SPRINGS SALON*
Information for First Timers
What’s The Grooming Process?
A dog grooming appointment is different than an appointment at a hair salon or barber shop in that we bathe, dry, brush and groom each dog from start to finish. We have all the dogs arrive at their scheduled appointment times, then all the dogs are bathed, then dried, then “finished” (haircut, deshed/furminated, nails trimmed, teeth brushed, etc.). So while one dog is being bathed, one is being dried and one is being finished. This process allows us to keep our prices down for you. Remember dogs have about 4 or 5 times the amount of hair that a human does.
How Long Does Grooming Take?
We do our best to get all dogs finished in a timely manner and dogs are more or less finished in the order that they arrive. The time it takes to complete the scheduled dogs is dependent on a variety of things: how many dogs are booked on that day, what types of dogs are booked, what condition those dogs are in when they arrive, their behavior, etc. We can give you an estimated time when your dog is going to be finished, however, please wait for us to call (or text) you to let you know that your dog is finished before showing up. We try our best to keep on a tight schedule but sometimes dogs can be unpredictable and one dog that needs extra attention can set everyone back. We have a limited amount of space and kennels and we do not offer boarding services. Therefore, we ask that when you receive notification that your pets are ready for pick up, that you do everything possible to pick up within 1 hour of notification. Any stay longer than 3 hours will have a $15 extended stay fee added.
Express Groom Service ("In and Out")
If you have a time that you need your dog finished by, please let us know when you are making your appointment and we will schedule you for a day that will be possible. We also offer an “express groom” service (also known as "In and Out"). This means that your dog is done “straight through” and depending on your dog, this can take anywhere between 60 minutes to 2 hours per dog. Express service must be scheduled at the time you make your appointment, and we can only schedule 1 per day, so you may have to wait for availability. "In and Out" will always be the first appointment of the day.
Take Them "Out" Before Bringing Them In
Please make sure to let your pup “do their business” (i.e. go to the bathroom) before bringing them for their grooming appointment. As most dogs are accustomed to “holding it” for 6-8 hours (overnight, while you’re at work, out running errands, etc) we generally do not take dogs out for potty breaks as a matter of safety. If you spend time with your dog during the day, you know they spend most of the day sleeping, and that’s usually the case while they are with us. Of course, if your dog has special needs we will accommodate them as requested. Very young or very old dogs are usually the ones with the most issues, so if you know this about your dog please schedule your appointment on a day that you will be available to pick up as soon as we call (or text) you.
What About Matted Coats?
We do our BEST to give you the groom that you request. However, there are times that it’s not possible. Things like matting, behavior, etc, sometimes limit what we are able to accomplish based on safety and health of your dog. When a dog is matted it’s not always possible to “brush it out” or leave the hair longer. We will always discuss this with you before we do something different than what you requested.
How Much Does Grooming Cost?
The groomer will give you an estimated price at drop-off. However, this price may change once your furry friend has begun the process due to things like matting, behavior, etc. The best way to understand grooming prices is to think of them as “based on time”. We quote prices based on our knowledge of about how long it takes to groom each breed. If your dog has “exceptions” we may charge a bit more or a bit less.
Appointment Times
Please arrive at your scheduled time. We have a specific amount of time and space in our salons so we schedule accordingly. It is an essential part of how our business operates because timing is very important. We need to be able to plan our day and ensure that everyone gets finished in a timely manner.
We always call or text every appointment the day before with an appointment reminder (please confirm that we have the correct number on file). If you are going to miss your appointment for any reason, please contact us ASAP. We request at least a 24 hour notice for all cancellations or reschedules to allow us time to fill the space with a customer from our waiting list.
We will hold grooming appointments for 30 minutes past the scheduled drop off time. Appointments later than 30 minutes may be released based without further notice on demand. If we have to release your appointment, if there is availability we will be happy to groom your pet.
Quick Walk
If you have a very “high energy” pup, a long walk before you come in makes the process better for everyone, but most importantly your dog. Actually, every dog will benefit from doing this.
Medical Issues
If your dog has had ANY medical issues in the past, please let us know. Knowledge of things like arthritis, ACL repairs, seizures, skin issues, moles, etc, help us take the best care of your pup and keep an eye out for any symptoms. Of course, we will alert you if we find anything you need to keep an eye out for such as ear infections, suspicious bumps/growths, etc. However, we are NOT vets, so we will just let you know that it’s something you need to keep an eye on or talk to your vet about.
Personality
If your dog has any behavioral issues, please let us know about these as well (doesn’t like other dogs, doesn’t like their feet touched, etc.) Do NOT be embarrassed. We all have our “issues”! We do not let the dogs interact with each other, again for safety reasons.
Vaccines
All dogs must be current on Rabies, Distemper/Parvo, Bordetella and the H3N2 (or bivalent) influenza vaccines. All dogs must be current on flea, tick and heartworm treatment. We HAVE to have your current vaccination records on file. Unfortunately, we can't take just a rabies tag - we need the actual expiration date. We are happy to call & verify the expiration date with your vet, or you can bring in your paperwork. We need it for the safety of our groomers, our shop people, & the other dogs. Do you know anyone who had to go through rabies treatment? It's a lot of shots. Like, A LOT of shots.
Emergencies
Please make sure that we have at least TWO phone numbers on file for you. A direct number for you and a back up number in case of emergency. This number can be anyone that knows you and your dog and knows how to reach you. Cell phones aren’t fail-proof, unfortunately!
Our Service List (Select ONLY the Actual Services Needed)
Dog Bath
- Regular bath, blow dry & brush-out - Bath with premium shampoo & conditioner, brush out, towel dry, nail trim, and thorough ear cleaning.
- Shedder's bath, blow dry & brush-out - Bath with specialty deshedding shampoo & conditioner, blow dry and thorough brushing of the undercoat before and after bathing for heavy shedders
Dog Bath Extras
- De-Skunking Treatment
- Flea/Tick Service (Includes Capstar - https://www.elancopethealth.com/capstar-kills-fleas-fast-for-dogs-and-cats)
- Teeth Brushing
Dog Grooming
- Full-service groom - Includes bath with premium shampoo & conditioner, brush out, blow dry, nail trim, thorough ear cleaning, glands expressed (if necessary), trimming of paw pads, sanitary cut, and haircut/style of your choice.
- Mini groom - Includes bath with premium shampoo & conditioner, brush out, blow dry, nail trim, thorough ear cleaning, face trim, trimming of paw pads and sanitary cut (does not include haircut/length off of the body).
Dog Grooming Extras
- Express Service / "In and Out" (only 1 accepted per day)
- Dematting Brush Out (time in 15-minute Increments)
"A la carte" Services
- Nail Trim/Dremel Only
- Ear cleaning/Ear hair Removal Only
- Sanitary Trim Only
- Paw Pad Shaving/Feet Neatening Only
- Face Neatening Only